ISO 9001:2015 Certification LogoIn support of our core values – Customer-Driven Focus, Commitment to Excellence, and Heart to Serve – we have earned and maintain an ISO 9001:2015 certified Quality Management System.  This globally-recognized approach to quality ensures that our customers will benefit from our products and services, because we have quality performance standards that we document, review, and continually seek to improve.

Missing Link Security is committed to customer satisfaction and continuous  improvement of our products and processes. Our Quality Policy includes the following Quality principles:

Quality Policy

  • Customer satisfaction is critical to our success
  • All products will meet contractual requirements
  • All products will be delivered in accordance with the agreed upon delivery date
  • MLS will seek opportunities for continuous improvement
Approved by MLS’s Quality Council

Missing Link Security has been appraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI) for Services Version 2.0. The appraisal was performed by The Process Group.

CMMI is a capability improvement framework that provides organizations with the essential elements of effective processes that ultimately improve their performance. For MLS, this certification demonstrates our commitment to quality, continuous improvement, and customer satisfaction – bringing top notch cybersecurity expertise together with proven processes to deliver best of breed support to the federal government missions. 

An appraisal at Maturity Level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organizations set of standard processes, which is the basis for Maturity Level 3, is established and improved over time.

CMMI Institute (CMMIinstitute.com) is the global leader in the advancement of the best practices in people, process, and technology. CMMI Institute’s promise is to inspire cultures of continuous improvement that elevate performance and create sustainable competitive advantage.

CMMI Institute offers market-driven solutions that provide insights for baselining an optimizing key organizational capabilities, cybermaturity, and data assets to elevate business performance. For over 25 years, thousands of high-performing organizations in a variety of industries, including aerospace, finance, healthcare, information technology, software defense, transportation, and communications, have achieved sustainable business success through adopting the CMMI and proved they are capable business partners and suppliers. To learn more about how CMMI can help your organization elevate performance, visit CMMIinstitute.com.